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FAQ

WOOD FELLAS glasses:

Can prescription lenses be fitted in WOOD FELLAS glasses?

Since our 2016 collection the WOOD FELLAS glasses are suitable for lenses (both prescription and sunglasses lenses). You can identify them by the item number: Starting with 10754 and all higher numbers.

Take them to your optician to be fitted with prescription lenses.

Important: Only organic (plastic) glasses are suitable.

For all other models we expressly state that lenses shall be replaced at the customer’s risk and it shall assume no liability in this regard. An optician experienced with wooden frames may also switch/replace lenses at his/her own risk.

Do my WOOD FELLAS specs need special care?

As our glasses are made from real, precious wood, it goes without saying that they are more fragile than plastic frames. Therefore, you should ideally always store your glasses in a case. Preferably use the provided microfiber cloth slightly damp to clean your glasses. Indeed at heavy contamination you can rinse your WOOD FELLAS glasses under water tap, but we recommend to do so only in exceptions. Please also make sure to then dry the WOOD FELLAS frames well afterwards.

For the best durability of your glasses we recommend you to bring your glasses to an optician about 2 times a year for the reprocessing. He will treat your glasses in an ultrasonic bath and re-seale them with our care products.

We also recommend to carefully oil up the wooden frames with our wood care oil (or in case of horn with the horn-cream we include at delivery) at regular intervals (about once a month), in order to maintain the brilliance of the material for a long time.

As with all glasses, you should protect your WOOD FELLAS glasses from being dropped or knocked as this could damage the wood and/or lenses and/or hinges.

A part of my glasses has broken, can this be repaired?

The wooden and moving parts are subject to a two-year manufacturer’s warranty. If you would like to claim under the warranty, please email us in advance at info [ at ] wood-fellas [ dot ] com, stating your full name, photos of the defective glasses, the model number, the shipping address and information of when and where (name of optician, online retailer) you purchased the glasses. Please also include a short explanation of how your glasses were damaged. We will endeavour to respond as quickly as possible.

Order and payment process:

How can I check whether my order has been successful?

To check whether your order was successful, please click on the message in your confirmation email (which you will receive after you have placed your order).

How can I pay for my order?

We offer the following payment methods for purchases in the WOOD FELLAS shop:

PayPal, SOFORT Überweisung, credit card (Mastercard/Visa), advance payment and by invoice.

What must I be aware of for credit card payments?

If you select the ‘Credit Card’ payment option, please ensure that you have your SecureCode (security code) to hand. Credit card orders require this security feature and ensure that your payment is processed securely. If you have any questions about your SecureCode, the best thing to do is to contact your bank who will be happy to assist.

You can check whether your credit card payment was successful in your account under the status ‘My Orders’ . As soon as the status ‘Paid’ appears next to your order, the payment was successful and your goods are being shipped. The status ‘Initiation’ means that your payment was not processed successfully. If you have problems paying by credit card or you do not know your SecureCode, please select another payment method to ensure a smooth and secure order transaction.

Customer account:

How can I view and amend information in my customer account?

Visit www.wood-fellas.com and in the top right corner you will find ‘My Account’. After you have successfully logged in you can view your orders, stored addresses and account information and amend these if necessary.

What do the various statuses mean under ‘My Order’?

Paid: your order is complete and being shipped

Initiation: unfortunately your order was not completed successfully.

This may be the case if your order is currently being processed or if you have ordered with advance payment but payment has not been received yet. If you selected payment by credit card, please check your status. If the status does not change, it may be that the payment was unsuccessful. In this case we recommend that you select another payment method.

Credit note: should you cancel your order or return your order in part or in full, your credit note is currently being processed or has already been executed.

What can I do if I forget my username and/or my password?

If you have forgotten your password, go to the login area www.wood-fellas.com and click on ‘Forgotten password’ and we will automatically send you a new password via email.

How do I unsubscribe from the newsletter?

You can unsubscribe from our newsletter at any time. You can either log into your customer account and, in the section ‘My Account’ then ‘Vouchers & VIP News’, select ‘No’ in the drop-down menu. Alternatively you can send us an email with subject "Unsubscribe from newsletter" at info [ at ] wood-fellas [ dot ] com and we will remove you from the newsletter mailing list.

Shipping:

How long until my order is shipped?

Once we have received your order and payment has been confirmed, we will ship the goods ordered. You can check the current status of your order in your customer account under ‘My Orders’. As soon as the status ‘Paid’ appears, your order will be shipped.

How long is the delivery time?

Within Germany orders over € 70 are shipped free of charge via DHL. Orders below € 70 incur a delivery charge of € 4.20 within Germany. You will normally receive your order after approx. 1-3 days (subject to full payment).

The following international delivery times apply:
Austria: approx. 2-6 days
Italy: approx. 5-7 days
Switzerland: approx. 4-7 days

For delivery to another country, please email us at info [ at ] wood-fellas [ dot ] com. We’d be happy to advise on the delivery time for your order.

How much are the shipping costs outside Germany and what countries do you deliver to?

Here you can find the shipping costs to Europe and all non-European countries.

What do I do if I haven’t received my order within the corresponding delivery time?

Please send us an email including your full name and order number at info [ at ] wood-fellas [ dot ] com. We will track your parcel immediately and do all we can to ensure swift delivery.

International orders may be delayed by customs clearance, which is unfortunately beyond our control.

Raffle Rules:

What conditions apply to competitions on Facebook?

1. Scope

These conditions of participation apply to all raffles that are carried out by WOOD FELLAS c / o masterdis GmbH, Maria-Merian-Strasse 10, 85521 Ottobrunn (hereinafter named "organizer"). Each participant accepts these terms and conditions of participation.

This raffle is not affiliated with Facebook. It is not sponsored, supported or organized by Facebook in any way and does not create any legal claims against Facebook. All information in the context of this competition will be provided exclusively by the organizer.

2. Participation

2.1 All natural persons in their own name with a minimum age of 18 years are eligible to participate. Participants who have already completed the age of sixteen, but are still under the age of majority, may participate only with the consent of the parent or guardian in the raffle.

2.2 Persons under the age of 16 who are unable to work are excluded from participation.

2.3 The organizer reserves the right to exclude persons from the participation who violate these conditions of participation or who want to gain or gain an advantage over other participants by undue influence or manipulation of the raffle. The organizer can also exclude participants from the raffle in these cases, disallow profits and reclaim them.

2.4 Participation is only possible within the period stated in the competition description. Each participant may only participate once in an identical raffle.

2.5 Employees of the lottery organizer, as well as employees of the companies participating in this sweepstakes and their direct relatives are excluded from participation in the competition.

3. Execution of the raffle

3.1 Prerequisite for participation in the competition is a comment on the Facebook presence of the organizer or the posting of a photo on the Facebook presence of the organizer, which action is to be made concrete, can be taken directly from the lottery participation page. If a further requirement for participation in the raffle is required, this is communicated directly at the participation in the raffle. The raffle will take place during the mentioned period. All participants in the raffle who meet the requirements set out in points 2 and 3 until the time of the draw will be considered. Immediately after the end of the participation period, the winner will be drawn randomly among the participants.

3.2 A change or cash payment of the price is excluded. The profit is not transferable.

4. Profit settlement

4.1 The winner will be notified by e-mail or electronically (via Facebook) from the organizer. In terms of profit, each participant so notified is required to notify the Organizer within one month of sending the notification whether it accepts the prize. If the organizer does not receive any notification within this period, the possibility of accepting the prize will be forfeited and the organizer reserves the right to identify another participant and to notify accordingly.

4.2 If the contact details of the participant are incorrect (eg e-mail address), the organizer is not obliged to determine the correct data. The disadvantages arising from the specification of incorrect contact data (for example, incorrect e-mail address) are at the expense of the participant.

5. Liability for defects

For damages caused to the winner due to material and / or legal defects, the organizer is liable only for malice, intent or gross negligence. Incidentally, liability for material and / or legal defects is excluded.

6. Early termination, adjustment or modification of the ruffle

The organizer is entitled to prematurely terminate, adapt or modify the raffle at any time without prior notice and without stating any reasons, if a proper performance of the raffle can not be guaranteed without appropriate measures for technical or legal reasons.

7. Privacy

7.1 The organizer uses the data of the participants received during the participation in the raffle for the execution and completion of the raffle. You can object to the storage and use of your data for this purpose at any time by sending a message to the contact option described below.

7.2 The organizer reserves the right to announce the name of the winner on a competition page, unless the winner has objected.

7.3 In the event of a textual request to the organizer, the participant will be informed about the data stored about his person and has the possibility to correct this data.

8. Intellectual property / rights of use / exemption agreement

8.1 The participant assures that all pictures published by him do not violate the rights of third parties and that the participant alone is entitled to dispose of the rights to the published pictures without limitation and free of rights of third parties. Furthermore, the participant declares that he has not made any future disposition of the rights contrary to these Terms of Use.

8.2 The participant grants the organizer an unlimited right of use with regard to all types of use for publication, both on the Facebook competition website and on the online platform www.die-tier-welt.com, with respect to the published images , Furthermore, the organizer is granted the right to issue simple sublicenses. Furthermore, the organizer is granted a right to edit the images submitted by the participant, which entitles the organizer to edit and / or convert the original using analogue, digital or other editing options while respecting the copyright.

8.3 If the participant infringes the copyrights, industrial property rights, trademark rights or other property rights of a third party, the participant undertakes to indemnify the organizer from all legitimate claims of the third party from the infringement in full. The participant is also obligated to bear the costs of the necessary legal defense including all court and attorney's fees; this does not apply if the violation is not the responsibility of the participant.

9. Applicable law

For all legal relationships between the parties, the law of the Federal Republic of Germany applies. For consumers, this choice of law applies only to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence.

What conditions apply to sweepstakes on Instagram?

1. Scope

These terms and conditions apply to all raffles that are carried out by WOOD FELLAS c / o masterdis GmbH, Maria-Merian-Strasse 10, 85521 Ottobrunn (hereinafter named "organizer"). Each participant accepts these terms and conditions of participation. This raffle is not affiliated with Instagram. It is in no way sponsored, supported or organized by Instagram and does not create any legal claims against Instagram. All information in the context of this competition will be provided exclusively by the organizer.

2. Participation

2.1 All natural persons in their own name with a minimum age of 18 years are eligible to participate. Participants who have already completed the age of sixteen, but are still under the age of majority, may participate only with the consent of the parent or guardian in the raffle.

2.2 Persons under the age of 16 who are unable to work are excluded from participation.

2.3 The organizer reserves the right to exclude persons from the participation who violate these conditions of participation or who want to gain or gain an advantage over other participants by undue influence or manipulation of the raffle. The organizer can also exclude participants from the raffle in these cases, disallow profits and reclaim them.

2.4 Participation is only possible within the period stated in the competition description. Each participant may only participate once in an identical raffle.

2.5 Employees of the lottery organizer, as well as employees of the companies participating in this sweepstakes and their direct relatives are excluded from participation in the competition.

3. Execution of the raffle

3.1 A prerequisite for participation in the competition is a commentary on the Instagram presence of the organizer or the re-posting of a photo on Instagram, which action is actually to make can be taken directly from the competition entry page. If a further requirement for participation in the raffle is required, this is communicated directly at the participation in the raffle. The raffle will take place during the mentioned period. All participants in the raffle who meet the requirements set out in points 2 and 3 until the time of the draw will be considered. Immediately after the end of the participation period, the winner will be drawn randomly among the participants.

3.2 A change or cash payment of the price is excluded. The profit is not transferable.

4. Profit settlement

4.1 The winner will be notified by e-mail or Instagram via direct message from the organizer. With regard to the prize, each participant so notified is obliged to inform the organizer within four weeks of sending the notification whether he accepts the prize. If the organizer does not receive any notification within this period, the possibility of accepting the prize will be forfeited and the organizer reserves the right to identify another participant and to notify accordingly.

4.2 If the contact details of the participant are incorrect (eg e-mail address), the organizer is not obliged to determine the correct data. The disadvantages arising from the specification of incorrect contact data (for example, incorrect e-mail address) are at the expense of the participant.

5. Liability for defects

For damages incurred by the winner due to material and / or legal defects, the organizer is liable only for malice, intent or gross negligence. Incidentally, liability for material and / or legal defects is excluded.

6. Premature Termination, Adjustment or Modification of the ruffle

The organizer is entitled to prematurely terminate, adapt or modify the sweepstakes at any time without notice and without stating any reasons, if proper performance of the Sweepstakes is not ensured without corresponding measures for technical or legal reasons can.

7. Privacy

7.1 The organizer uses the data of the participants received during the participation in the raffle for the execution and completion of the raffle. You can object to the storage and use of your data for this purpose at any time by sending a message to the contact option described below.

7.2 The organizer reserves the right to announce the name of the winner on a competition page, unless the winner has objected.

7.3 In the event of a textual request to the organizer, the participant will be informed about the data stored about his person and has the possibility to correct this data.

8. Intellectual property / rights of use / exemption agreement

8.1 The participant assures that all pictures published by him do not violate the rights of third parties and that the participant alone is entitled to dispose of the rights to the published pictures without limitation and free of rights of third parties. Furthermore, the participant declares that he has not made any future disposition of the rights contrary to these Terms of Use.

8.2 In relation to the published images, the participant grants the organizer an unrestricted right of use with regard to all types of use for publication on the Instagram page, the Facebook page and this website. Furthermore, the organizer is granted the right to issue simple sublicenses. Furthermore, the organizer is granted a right to edit the images submitted by the participant, which entitles the organizer to edit and / or convert the original using analogue, digital or other editing options while respecting the copyright.

8.3 If the participant infringes the copyrights, industrial property rights, trademark rights or other property rights of a third party, the participant undertakes to indemnify the organizer from all legitimate claims of the third party from the infringement in full. The participant is also obligated to bear the costs of the necessary legal defense including all court and attorney's fees; this does not apply if the violation is not the responsibility of the participant.

9. Applicable law

For all legal relationships between the parties, the law of the Federal Republic of Germany applies. For consumers, this choice of law applies only to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence.